1. Cancellation

 

Customers may cancel a booked service subject to the terms set out below. Cancellation requests must be made through the official communication channels of PH7 Autocare (call, WhatsApp, or registered email).

• Cancellations made at least 6 hours prior to the scheduled service time may be eligible for a full refund or rescheduling, at the discretion of PH7.

• Cancellations made within 6 hours of the scheduled service may attract operational or convenience charges.

• If PH7 personnel arrive at the service location and the vehicle is unavailable, inaccessible, or the customer is unresponsive, the booking may be treated as a late cancellation and may not qualify for a refund.

• Repeated cancellations may result in suspension of booking privileges.

 

2. Service Quality Concerns

 

If dissatisfied:

• Complaint must be raised within 24 hours of service.

• PH7 reserves the right to inspect and re-service before processing any refund.

 

3. Non-Refundable Cases

 

Refunds shall not be issued for:

• Completed services without documented complaint

• Minor dissatisfaction not impacting service quality

• Conditions arising from pre-existing vehicle damage

 

4. Refund Timeline

 

Approved refunds shall be processed within 7–10 business days via original payment method.